Cancellation Policy

Unless otherwise stated in writing or on the invoice supplied the following cancellation fees apply.

Advanced Bookings cancellation

Should client cancel the booking or contract:

Prior to 30 days

A coordination and administration fee of between US$300 and US$700 will be charged.

The amount is dependent on the nature of the services required.

30 to 20 days – 26% of the total fee charged

19 to 15 days – 37% of the total fee charged

14 to 5 days – 67% of the total fee charged

4 to 0 days – No refund applies.

Standby Services 

Long term contract

The charge is a minimum of 4 months or remaining period of the contract if less than 4 months.

Ad-hoc /Short term

Must be paid in full – No refund

Emergency Bookings

Emergency booking engagement is confirmed either verbally or by text or email.

Once confirmed the following applies

Fiji in-Country booking

A coordination and administration fee of between US$200 and US$600 will be charged.

The amount is dependent on the nature of the services required.

International booking

A coordination and administration fee of between US$1,200 and US$6,000 will be charged.

The amount is dependent on the nature of the services required.

When we are ready to deploy, or the mission is in progress – no refund applies.

Medevac Jet

As per contract